Unable to receive messages in app inbox for Android

[mrtarunsaraswat]

Hi, I am unable to receive messages in app Inbox for android devices for iOS it is working fine.

[william-ct]

Hi @mrtarunsaraswat, Need the following info regarding your integration of AppInbox:-

• Are you using CT's showInbox() directly (out of box) implementation or are you custom view to show inbox messages?

• Which version of CleverTapFlutterPlugin have you implemented?

[mrtarunsaraswat]

Hi @william-ct I am using like this.
var styleConfig = { 'noMessageTextColor': '#000000', 'noMessageText': 'No message(s) to show.', 'navBarTitle': 'App Inbox' };

await CleverTapPlugin.showInbox(styleConfig);

Previously, I was using clevertap_plugin: ^1.3.0 but I updated clevertap_plugin: ^1.5.0. In both versions, I am unable to get messages.

[william-ct]

@mrtarunsaraswat The above method call to showInbox is correct. Can you clarify whether are you not able to open the AppInbox UI in your app or are you not receiving any inbox messages created via campaigns? Also for integrating app inbox have you followed the implementation provided in the sample app

[mrtarunsaraswat]

@william-ct Yeah, I am able to open the app inbox the application but unable to receive the messages. It shows No message(s) to show. I followed the same sample app for reference.

[william-ct]

Hey @mrtarunsaraswat Got it. We will have to verify why messages are not being delivered, can you mention this issue in your support ticket which can be raised via CleverTap's dashboard? Thanks

[mrtarunsaraswat]

Hi @william-ct Any update on this?

[william-ct]

Hey @mrtarunsaraswat Can you raise a support ticket regarding this issue?