CleverTapInboxMessagesDidUpdateHandler not working in Android

[tyfoo1603]

After setCleverTapInboxMessagesDidUpdateHandler, CleverTapInboxMessagesDidUpdateHandler is not being called when the messages updated(Add, remove, mark as read etc). But it works fine in iOS.

*It happened on other event handler as well, like CleverTapInboxDidInitializeHandler and CleverTapPushClickedPayloadReceivedHandler.

Currently using clevertap_plugin: 1.4.0
My app/build.gradle file

 implementation 'com.clevertap.android:clevertap-android-sdk:4.1.2'
    // #region Dependencies for cleverTap
    implementation 'androidx.core:core:1.3.0'
    implementation 'androidx.fragment:fragment:1.3.6'
    //MANDATORY for App Inbox
    implementation 'androidx.appcompat:appcompat:1.3.1'
    implementation 'androidx.recyclerview:recyclerview:1.2.1'
    implementation 'androidx.viewpager:viewpager:1.0.0'
    implementation 'com.google.android.material:material:1.4.0'
    implementation 'com.github.bumptech.glide:glide:4.12.0'
    
    //For CleverTap Android SDK v3.6.4 and above add the following -
    implementation 'com.android.installreferrer:installreferrer:2.2'
    
    //Optional ExoPlayer Libraries for Audio/Video Inbox Messages. Audio/Video messages will be dropped without these dependencies
    implementation 'com.google.android.exoplayer:exoplayer:2.15.1'
    implementation 'com.google.android.exoplayer:exoplayer-hls:2.15.1'
    implementation 'com.google.android.exoplayer:exoplayer-ui:2.15.1'
    // #endregion

[william-ct]

Hi @tyfoo1603 , In your app/build.gradle file can you update 'com.clevertap.android:clevertap-android-sdk:4.1.2' to 'com.clevertap.android:clevertap-android-sdk:4.3.1' and let us know if this issue still persists?

[san-sitesurface]

@tyfoo1603 have you integrated firebase as well ? If that's the case you can try removing all firebase messaging listeners like FirebaseMessaging.onMessage.listen or onBackgroundMessage then it will work

[darshanclevertap]

@tyfoo1603 Closing this due to inactivity. Please feel free to reopen the issue if it still persists.

[josh88versa]

Hi Team, I'm facing the same issue. The in app message appears but when I click on the dismiss or button, event handler is not being called.

my flutter plugin version: clevertap_plugin: ^1.5.4

here is the current log for flutter doctor -v

[✓] Flutter (Channel stable, 3.3.7, on macOS 12.6.1 21G217 darwin-x64, locale en-US)
    • Flutter version 3.3.7 on channel stable at /Users/apple/Development/flutter
    • Upstream repository https://github.com/flutter/flutter.git
    • Framework revision e99c9c7cd9 (9 days ago), 2022-11-01 16:59:00 -0700
    • Engine revision 857bd6b74c
    • Dart version 2.18.4
    • DevTools version 2.15.0

[✓] Android toolchain - develop for Android devices (Android SDK version 30.0.3)
    • Android SDK at /Users/apple/Library/Android/sdk
    • Platform android-33, build-tools 30.0.3
    • ANDROID_SDK_ROOT = /Users/apple/Library/Android/sdk
    • Java binary at: /Applications/Android Studio.app/Contents/jre/Contents/Home/bin/java
    • Java version OpenJDK Runtime Environment (build 11.0.13+0-b1751.21-8125866)
    • All Android licenses accepted.

[✓] Xcode - develop for iOS and macOS (Xcode 14.0.1)
    • Xcode at /Applications/Xcode.app/Contents/Developer
    • Build 14A400
    • CocoaPods version 1.11.3

[✓] Chrome - develop for the web
    • Chrome at /Applications/Google Chrome.app/Contents/MacOS/Google Chrome

[✓] Android Studio (version 2021.3)
    • Android Studio at /Applications/Android Studio.app/Contents
    • Flutter plugin can be installed from:
      🔨 https://plugins.jetbrains.com/plugin/9212-flutter
    • Dart plugin can be installed from:
      🔨 https://plugins.jetbrains.com/plugin/6351-dart
    • Java version OpenJDK Runtime Environment (build 11.0.13+0-b1751.21-8125866)

[✓] VS Code (version 1.73.0)
    • VS Code at /Applications/Visual Studio Code.app/Contents
    • Flutter extension version 3.52.0

[✓] Connected device (3 available)
    • sdk gphone64 x86 64 (mobile) • emulator-5554 • android-x64    • Android 13 (API 33) (emulator)
    • macOS (desktop)              • macos         • darwin-x64     • macOS 12.6.1 21G217 darwin-x64
    • Chrome (web)                 • chrome        • web-javascript • Google Chrome 107.0.5304.110

[✓] HTTP Host Availability
    • All required HTTP hosts are available

• No issues found!

My gradle dependencies:

dependencies {
    implementation "org.jetbrains.kotlin:kotlin-stdlib-jdk7:$kotlin_version"
    implementation group: 'com.zendesk', name: 'support', version: '5.0.3'
    implementation 'com.clevertap.android:clevertap-android-sdk:4.6.3'
    implementation 'com.google.firebase:firebase-messaging:23.0.8'
    implementation 'androidx.core:core-ktx:1.9.0'
    implementation 'androidx.fragment:fragment-ktx:1.5.2'
    implementation 'androidx.appcompat:appcompat:1.5.1'
    implementation 'androidx.recyclerview:recyclerview:1.2.1'
    implementation 'androidx.viewpager:viewpager:1.0.0'
    implementation 'com.google.android.material:material:1.6.1'
    implementation 'com.github.bumptech.glide:glide:4.12.0'
    implementation 'com.android.installreferrer:installreferrer:2.2'
    implementation 'com.google.android.exoplayer:exoplayer:2.18.1'
    implementation 'com.google.android.exoplayer:exoplayer-hls:2.18.1'
    implementation 'com.google.android.exoplayer:exoplayer-ui:2.18.1'
    implementation 'com.huawei.agconnect:agconnect-core:1.6.5.300'
}

I've copied the same implementation describe in the documentation.

void initState() {
    super.initState();
    clevertap.setCleverTapInAppNotificationButtonClickedHandler(_handleInApp);
}

void _handleInApp(Map<String, dynamic>? map) {
    print("inAppNotificationButtonClicked called = ${map.toString()}");
}

I've looked at the CleverTap plugin source code and realise that the print() call is not being called in the _platformCallHandler function (line 62)