Can't received Inbox data

[aldychris]

I'm having issues when trying to set a campaign for Inbox type when I try to test during campaign creation using my testing account everything working fine, I can receive the notification and the inbox saved to CleverTap DAO, but when I try to schedule notification and send the campaign I'm never received the Inbox.

Same thing with saving to the inbox when I try to send the Push Notification when I enable the "Include this message in App Inbox" I can receive the push notification but the message is not saved to the user inbox.

Here's the log when I sent testing notification during Inbox creation

D/CleverTap:PushProvider(31849):  [PushType:FCM] Found Valid Notification Message 
V/CleverTap:[:PushProvider:TEST-000-000-0000](31849):  [PushType:FCM] received notification from CleverTap: Bundle[{wzrk_acct_id=000-000-0000, nm=Touch this notification to open your app and view your notification inbox message, nt=CleverTap, wzrk_inbox={ "msg" : { "type" : "simple" , "bg" : "#ffffff" , "orientation" : "l" , "content" : [ { "key" : 7544419862 , "message" : { "text" : "Test Inbox Message" , "color" : "#000000" , "replacements" : "Test Inbox Message" , "df" : { } , "defaultValuesSet" : { "value" : true , "strict" : true}} , "title" : { "text" : "Test Inbox Title" , "color" : "#000000" , "replacements" : "Test Inbox Title" , "df" : { } , "defaultValuesSet" : { "value" : true , "strict" : true}} , "action" : { "hasUrl" : false , "hasLinks" : false , "url" : { "android" : { "text" : "" , "replacements" : ""} , "ios" : { "text" : "" , "replacements" : ""}} , "links" : [ { "type" : "copy" , "text" : "Link" , "color" : "#007bff" , "bg" : "#ffffff" , "copyText" : { "text" : "" , "replacements" : ""} , "url" : { "android" : { "text" : "" , "replacements" : ""} , "ios" : { "text" : "" , "replacements" : ""}} , "kv" : { }}]} , "media" : { } , "icon" : { }}] , "enableTags" : false , "tags" : [ ]} , "tags" : [ ] , "enableTags" : false}, wzrk_pivot=wzrk_default, wzrk_cid=general, wzrk_rnv=false, wzrk_ttl=1641259990, wzrk_push_amp=false, wzrk_ck=1620178561_1641173590, wzrk_dt=FIREBASE, wzrk_id=0_0, wzrk_pn=true}]

V/CleverTap(31849): PostAsyncSafely Task: CleverTapAPI#_createNotification starting on...pool-25-thread-1
D/CleverTap:TEST-000-000-0000: Handling notification: Bundle[{wzrk_acct_id=000-000-0000, nm=Touch this notification to open your app and view your notification inbox message, nt=CleverTap, wzrk_inbox={ "msg" : { "type" : "simple" , "bg" : "#ffffff" , "orientation" : "l" , "content" : [ { "key" : 7544419862 , "message" : { "text" : "Test Inbox Message" , "color" : "#000000" , "replacements" : "Test Inbox Message" , "df" : { } , "defaultValuesSet" : { "value" : true , "strict" : true}} , "title" : { "text" : "Test Inbox Title" , "color" : "#000000" , "replacements" : "Test Inbox Title" , "df" : { } , "defaultValuesSet" : { "value" : true , "strict" : true}} , "action" : { "hasUrl" : false , "hasLinks" : false , "url" : { "android" : { "text" : "" , "replacements" : ""} , "ios" : { "text" : "" , "replacements" : ""}} , "links" : [ { "type" : "copy" , "text" : "Link" , "color" : "#007bff" , "bg" : "#ffffff" , "copyText" : { "text" : "" , "replacements" : ""} , "url" : { "android" : { "text" : "" , "replacements" : ""} , "ios" : { "text" : "" , "replacements" : ""}} , "kv" : { }}]} , "media" : { } , "icon" : { }}] , "enableTags" : false , "tags" : [ ]} , "tags" : [ ] , "enableTags" : false}, wzrk_pivot=wzrk_default, wzrk_cid=general, wzrk_rnv=false, wzrk_ttl=1641259990, wzrk_push_amp=false, wzrk_ck=1620178561_1641173590, wzrk_dt=FIREBASE, wzrk_id=0_0, wzrk_pn=true}]

V/CleverTap:TEST-000-000-0000: Converting collapse_key: 1620178561_1641173590 to notificationId int: 1079720575
D/CleverTap:TEST-000-000-0000: Creating the notification id: 1079720575 from collapse_key: 1620178561_1641173590
V/CleverTap(31849): CTMessage Dao - {"id":"1641117494","msg":{"type":"simple","bg":"#ffffff","orientation":"l","content":[{"key":3412044850,"message":{"text":"Message","color":"#000000","replacements":""},"title":{"text":"Title","color":"#000000","replacements":""},"action":{"hasUrl":false,"hasLinks":false,"url":{"android":{"text":"","replacements":""},"ios":{"text":"","replacements":""}},"links":[{"type":"copy","text":"Link","color":"#007bff","bg":"#ffffff","copyText":{"text":"","replacements":""},"url":{"android":{"text":"","replacements":""},"ios":{"text":"","replacements":""}},"kv":{}}]},"media":{},"icon":{}}],"enableTags":false,"tags":[]},"isRead":true,"date":1641117494,"wzrk_ttl":1641203894,"tags":[""],"wzrk_id":"0_0","wzrkParams":{"wzrk_id":"0_0"}}
[ +308 ms] V/CleverTap(31849): Service com.clevertap.android.sdk.pushnotification.CTNotificationIntentService found
[  +20 ms] D/CleverTap:TEST-000-000-0000: Rendered notification: Notification(channel=general pri=0 contentView=null vibrate=null sound=null defaults=0x0 flags=0x10 color=0x00000000 vis=PRIVATE)

V/CleverTap(31849): Storing Push Notification...null - with ttl - 1641259990
D/CleverTap(31849): Recording of Notification Viewed is disabled in the CleverTap Dashboard for notification payload: Bundle[{wzrk_acct_id=000-000-0000, nm=Touch this notification to open your app and view your notification inbox message, nt=CleverTap, wzrk_inbox={ "msg" : { "type" : "simple" , "bg" : "#ffffff" , "orientation" : "l" , "content" : [ { "key" : 7544419862 , "message" : { "text" : "Test Inbox Message" , "color" : "#000000" , "replacements" : "Test Inbox Message" , "df" : { } , "defaultValuesSet" : { "value" : true , "strict" : true}} , "title" : { "text" : "Test Inbox Title" , "color" : "#000000" , "replacements" : "Test Inbox Title" , "df" : { } , "defaultValuesSet" : { "value" : true , "strict" : true}} , "action" : { "hasUrl" : false , "hasLinks" : false , "url" : { "android" : { "text" : "" , "replacements" : ""} , "ios" : { "text" : "" , "replacements" : ""}} , "links" : [ { "type" : "copy" , "text" : "Link" , "color" : "#007bff" , "bg" : "#ffffff" , "copyText" : { "text" : "" , "replacements" : ""} , "url" : { "android" : { "text" : "" , "replacements" : ""} , "ios" : { "text" : "" , "replacements" : ""}} , "kv" : { }}]} , "media" : { } , "icon" : { }}] , "enableTags" : false , "tags" : [ ]} , "tags" : [ ] , "enableTags" : false}, wzrk_pivot=wzrk_default, wzrk_cid=general, wzrk_rnv=false, wzrk_ttl=1641259990, wzrk_push_amp=false, wzrk_ck=1620178561_1641173590, wzrk_dt=FIREBASE, wzrk_id=0_0, wzrk_pn=true}]
V/CleverTap(31849): PostAsyncSafely Task: CleverTapAPI#_createNotification executed successfully on...pool-25-thread-1`

and here the log when I restarted the app and try to fetch the inbox data

[        ] V/CleverTap:TEST-000-000-0000: Inbox: Processing response
[        ] V/CleverTap:TEST-000-000-0000: Inbox: Response JSON object doesn't contain the inbox key
[        ] V/CleverTap:TEST-000-000-0000: Processing pushamp messages...
[        ] V/CleverTap(31849): Ping frequency received - 240
[        ] V/CleverTap(31849): Stored Ping Frequency - 240
[        ] V/CleverTap(31849): Received ACK -true
[        ] V/CleverTap(31849): Updating RTL values...
[        ] V/CleverTap:TEST-000-000-0000: Processing Display Unit items...
[        ] V/CleverTap:TEST-000-000-0000: DisplayUnit : JSON object doesn't contain the Display Units key
[        ] V/CleverTap:TEST-000-000-0000: Processing Feature Flags response...
[        ] V/CleverTap:TEST-000-000-0000: Feature Flag : JSON object doesn't contain the Feature Flags key
[        ] V/CleverTap:TEST-000-000-0000: Processing Product Config response...
[        ] V/CleverTap:TEST-000-000-0000: Product Config : JSON object doesn't contain the Product Config key
[        ] V/CleverTap:TEST-000-000-0000: Processing GeoFences response...
[        ] V/CleverTap:TEST-000-000-0000: Geofences : JSON object doesn't contain the Geofences key
[        ] I/CleverTapResponse(31849): Done processing response!
[        ] D/CleverTap:TEST-000-000-0000: Queue sent successfully
[        ] V/CleverTap:TEST-000-000-0000: Returning Queued events
[  +43 ms] V/CleverTap:TEST-000-000-0000: No events in the queue, failing
[        ] V/CleverTap(31849): PostAsyncSafely Task: CommsManager#flushQueueAsync executed successfully on...pool-25-thread-1
[   +1 ms] V/CleverTap(31849): PostAsyncSafely Task: CommsManager#flushQueueAsync starting on...pool-25-thread-1
[        ] V/CleverTap:TEST-000-000-0000: Pushing Notification Viewed event onto queue flush sync
[   +5 ms] V/CleverTap:TEST-000-000-0000: Pushing Notification Viewed event onto queue DB flush
[        ] V/CleverTap:TEST-000-000-0000: Somebody has invoked me to send the queue to CleverTap servers
[        ] V/CleverTap:TEST-000-000-0000: Returning Queued Notification Viewed events
[   +4 ms] V/CleverTap:TEST-000-000-0000: No events in the queue, failing
[        ] V/CleverTap(31849): PostAsyncSafely Task: CommsManager#flushQueueAsync executed successfully on...pool-25-thread-1

I'm using Clevertap 1.4.0 on Flutter and on Android Native side is using com.clevertap.android:clevertap-android-sdk:4.1.1

[darshanclevertap]

@aldychris I'd suggest raising this issue with our support team via the CleverTap Dashboard. Just one thing, is your account ID truly - "TEST-000-000-0000" or you've masked it for representational purposes?