diff --git a/content/manuals/billing/cycle.md b/content/manuals/billing/cycle.md index f447ce60b758..bfe9fb495482 100644 --- a/content/manuals/billing/cycle.md +++ b/content/manuals/billing/cycle.md @@ -6,17 +6,11 @@ keywords: billing, cycle, payments, subscription --- You can choose between a monthly or annual billing cycle when purchasing a -Docker subscription. If you have a monthly billing cycle, you can choose to -switch to an annual -billing cycle. +subscription. If you have a monthly billing cycle, you can choose to +switch to an annual billing cycle. -> [!NOTE] -> -> Docker Business subscriptions are only available on an annual billing cycle. - -> [!NOTE] -> -> Switching from an annual billing cycle to a monthly cycle isn't supported. +If you're on a monthly plan, you can switch to a yearly plan at any time. +However, switching from a yearly to a monthly cycle isn't supported. When you change your billing cycle: @@ -38,8 +32,11 @@ final charge is $95 ($100-$5). {{< tabs >}} {{< tab name="Docker subscription" >}} -Follow these steps to switch from a monthly to annual billing -cycle for your Docker subscription: +> [!IMPORTANT] +> +> Pay by invoice is not available for subscription upgrades or changes. + +To change your billing cycle: 1. Sign in to [Docker Home](https://app.docker.com/) and select your organization. @@ -55,8 +52,7 @@ your organization. > more information, see [Verify a bank account](manuals/billing/payment-method.md#verify-a-bank-account). -After completing the change, the billing plans and usage page displays -your updated annual subscription details. +The billing plans and usage page will now reflect your new annual plan details. {{< /tab >}} {{< tab name="Legacy Docker subscription" >}} @@ -75,13 +71,15 @@ page and select **Accept Terms and Purchase** to confirm. ## Change organization to an annual cycle -> [!NOTE] -> -> You must be an organization owner to make changes to the payment information. +You must be an organization owner to make changes to the payment information. {{< tabs >}} {{< tab name="Docker subscription" >}} +> [!IMPORTANT] +> +> Pay by invoice is not available for subscription upgrades or changes. + Follow these steps to switch from a monthly to annual billing cycle for your organization's Docker subscription: diff --git a/content/manuals/billing/faqs.md b/content/manuals/billing/faqs.md index d490baccea0b..58c34a22177e 100644 --- a/content/manuals/billing/faqs.md +++ b/content/manuals/billing/faqs.md @@ -52,3 +52,12 @@ If you're exempt from sales tax, see For academic pricing, contact the [Docker Sales Team](https://www.docker.com/company/contact). + +### Can I use pay by invoice for upgrades or additional seats? + +No. Pay by invoice is only available for renewing annual subscriptions, not for +purchasing upgrades or additional seats. You must use card payment or US bank +accounts for these changes. + +For a list of supported payment methods, see +[Add or update a payment method](/manuals/billing/payment-method.md). diff --git a/content/manuals/billing/history.md b/content/manuals/billing/history.md index 17667b7fc1c1..7f6d172f6489 100644 --- a/content/manuals/billing/history.md +++ b/content/manuals/billing/history.md @@ -1,46 +1,77 @@ --- -title: View billing history +title: Invoices and billing history weight: 40 -description: Learn how to view and download billing history, manage invoices, and check your subscription renewal date. -keywords: payments, billing, subscription, invoices, renewals, invoice management, billing administration, download invoices, VAT, billing support, Docker billing +description: Learn how to view invoices and your billing history +keywords: payments, billing, subscription, invoices, renewals, invoice management, billing administration, pay invoice aliases: - /billing/core-billing/history/ --- -Learn how you can view your billing history, manage your invoices, and verify -your renewal date. All monthly and annual subscriptions are automatically -renewed at the end of the term using the original form of payment. +Learn how to view and pay invoices, view your billing history, and verify +your billing renewal date. All monthly and annual subscriptions are +automatically renewed at the end of the subscription term using your default +payment method. {{% include "tax-compliance.md" %}} -## Invoices +## View an invoice Your invoice includes the following: - Invoice number - Date of issue -- Date due +- Due date - Your "Bill to" information - Amount due (in USD) +- Pay online: Select this link to pay your invoice online - Description of your order, quantity if applicable, unit price, and amount (in USD) +- Subtotal, discount (if applicable), and total -The information listed in the **Bill to** section of your invoice is based on +The information listed in the "Bill to" section of your invoice is based on your billing information. Not all fields are required. The billing information includes the following: - Name (required): The name of the administrator or company +- Address (required) - Email address (required): The email address that receives all billing-related emails for the account -- Address (required) - Phone number - Tax ID or VAT -You can’t change an invoice once it's been issued. When you update your billing -information, this change won't update an existing invoice. If you need to -update your billing information, make sure you do so before your subscription -renewal date when your invoice is finalized. For more information, see -[Update the billing information](details.md). +You can’t make changes to a paid or unpaid billing invoice. When you update +your billing information, this change won't update an existing invoice. + +If you need +to update your billing information, make sure you do so before your +subscription renewal date when your invoice is finalized. + +For more information, see [Update billing information](details.md). + +## Pay an invoice + +> [!NOTE] +> +> Pay by invoice is only available for subscribers on an annual billing cycle. +To change your billing cycle, see [Change your billing cycle](/manuals/billing/cycle.md). + +If you've selected pay by invoice for your subscription, you'll receive email +reminders to pay your invoice at 10 days before the due date, on the due date, +and 15 days after the due date. + +You can pay an invoice from the Docker Billing Console: + +1. Sign in to [Docker Home](https://app.docker.com/) and choose your organization. +1. Select **Billing**. +1. Select **Invoices** and locate the invoice you want to pay. +1. In the **Actions** column, select **Pay invoice**. +1. Fill out your payment details and select **Pay**. + +When your payment has processed, the invoice's **Status** column will update to +**Paid** and you will receive a confirmation email. + +If you choose to pay using a US bank account, you must verify the account. For +more information, see [Verify a bank account](manuals/billing/payment-method.md#verify-a-bank-account). ### View renewal date @@ -48,9 +79,8 @@ renewal date when your invoice is finalized. For more information, see {{< tab name="Docker subscription" >}} You receive your invoice when the subscription renews. To verify your renewal -date, sign in to [Docker Billing](https://app.docker.com/billing). Your renewal -date and amount are displayed on your subscription card. - +date, sign in to the [Docker Home Billing](https://app.docker.com/billing). +Your renewal date and amount are displayed on your subscription plan card. {{< /tab >}} {{< tab name="Legacy Docker subscription" >}} @@ -67,13 +97,13 @@ you can find your renewal date and the renewal amount. {{< /tab >}} {{< /tabs >}} -### Include your VAT number on your invoice +## Include your VAT number on your invoice > [!NOTE] > > If the VAT number field is not available, complete the -[Contact Support form](https://hub.docker.com/support/contact/). This field may -need to be manually added. +[Contact Support form](https://hub.docker.com/support/contact/). This field +may need to be manually added. {{< tabs >}} {{< tab name="Docker subscription" >}} @@ -122,7 +152,7 @@ Your VAT number will be included on your next invoice. ## View billing history -You can view the billing history and download past invoices for a personal +You can view your billing history and download past invoices for a personal account or organization. ### Personal account @@ -156,9 +186,7 @@ you can download an invoice. ### Organization -> [!NOTE] -> -> You must be an owner of the organization to view the billing history. +You must be an owner of the organization to view the billing history. {{< tabs >}} {{< tab name="Docker subscription" >}} diff --git a/content/manuals/billing/payment-method.md b/content/manuals/billing/payment-method.md index 11b8e0a0dc7e..b4deb75836d1 100644 --- a/content/manuals/billing/payment-method.md +++ b/content/manuals/billing/payment-method.md @@ -34,6 +34,7 @@ The following payment methods are supported: - Automated Clearing House (ACH) transfer with a [verified](manuals/billing/payment-method.md#verify-a-bank-account) US bank account +- [Pay by invoice](/manuals/billing/history.md) All charges are in United States dollars (USD). @@ -54,14 +55,14 @@ organization. 1. Select **Payment methods** from the left-hand menu. 1. Select **Add payment method**. 1. Enter your new payment information: - - If you are adding a card: + - Add a card: - Select **Card** and fill out the card information form. - - If you are adding a Link payment: + - Add a Link payment: - Select **Secure, 1-click checkout with Link** and enter your Link **email address** and **phone number**. - If you don't already use Link, you must fill out the card information form to store a card for Link payments. - - If you are adding a bank account: + - Add a bank account: - Select **US bank account**. - Verify your **Email** and **Full name**. - If your bank is listed, select your bank's name. @@ -77,7 +78,7 @@ the **Delete** action. > [!NOTE] > > If you want to set a US bank account as your default payment method, you must -> verify the account first. +> [verify the account](#verify-a-bank-account) first. {{< /tab >}} {{< tab name="Legacy Docker subscription" >}} @@ -89,9 +90,9 @@ To add a payment method: 1. Select the **Payment methods** link. 1. Select **Add payment method**. 1. Enter your new payment information: - - If you are adding a card: + - Add a card: - Select **Card** and fill out the card information form. - - If you are adding a Link payment: + - Add a Link payment: - Select **Secure, 1-click checkout with Link** and enter your Link **email address** and **phone number**. - If you are not an existing Link customer, you must fill out the @@ -122,14 +123,14 @@ organization. 1. Select **Payment methods** from the left-hand menu. 1. Select **Add payment method**. 1. Enter your new payment information: - - If you are adding a card: + - Add a card: - Select **Card** and fill out the card information form. - - If you are adding a Link payment: + - Add a Link payment: - Select **Secure, 1-click checkout with Link** and enter your Link **email address** and **phone number**. - If you are not an existing Link customer, you must fill out the card information form to store a card for Link payments. - - If you are adding a bank account: + - Add a bank account: - Select **US bank account**. - Verify your **Email** and **Full name**. - If your bank is listed, select your bank's name. @@ -156,9 +157,9 @@ To add a payment method: 1. Select the **Payment methods** link. 1. Select **Add payment method**. 1. Enter your new payment information: - - If you are adding a card: + - Add a card: - Select **Card** and fill out the card information form. - - If you are adding a Link payment: + - Add a Link payment: - Select **Secure, 1-click checkout with Link** and enter your Link **email address** and **phone number**. - If you are not an existing Link customer, you must fill out the @@ -172,6 +173,27 @@ the **Actions** icon. Then, select **Delete**. {{< /tab >}} {{< /tabs >}} +## Enable pay by invoice + +{{< summary-bar feature_name="Pay by invoice" >}} + +Pay by invoice is available for Teams and Business customers with annual +subscriptions, starting with your first renewal. When you select this +payment method, you'll pay upfront for your first subscription period using a +payment card or ACH bank transfer. + +At renewal time, instead of automatic payment, you'll receive an invoice via +email that you must pay manually. Pay by invoice is not available for +subscription upgrades or changes. + +1. Sign in to [Docker Home](https://app.docker.com/) and select your +organization. +1. Select **Billing**. +1. Select **Payment methods**, then **Pay by invoice**. +1. To enable pay by invoice, select the toggle. +1. Confirm your billing contact details. If you need to change them, select +**Change** and enter your new details. + ## Verify a bank account There are two ways to verify a bank account as a payment method: @@ -229,12 +251,18 @@ verification email and enter the amount of this deposit to verify your account. > You can't manually retry a failed payment. Docker will retry failed payments based on the retry schedule. -If your subscription payment fails, there is a grace period of 15 days, including the due date. Docker retries to collect the payment 3 times using the following schedule: +If your subscription payment fails, there is a grace period of 15 days, +including the due date. Docker retries to collect the payment 3 times using the +following schedule: - 3 days after the due date - 5 days after the previous attempt - 7 days after the previous attempt -Docker also sends an email notification `Action Required - Credit Card Payment Failed` with an attached unpaid invoice after each failed payment attempt. +Docker also sends an email notification +`Action Required - Credit Card Payment Failed` with an attached unpaid invoice +after each failed payment attempt. -Once the grace period is over and the invoice is still not paid, the subscription downgrades to a free subscription and all paid features are disabled. +Once the grace period is over and the invoice is still not paid, the +subscription downgrades to a free subscription and all paid features are +disabled. diff --git a/content/manuals/subscription/manage-seats.md b/content/manuals/subscription/manage-seats.md index 0c095a48c54b..2c79e26522bc 100644 --- a/content/manuals/subscription/manage-seats.md +++ b/content/manuals/subscription/manage-seats.md @@ -32,7 +32,8 @@ To add seats: organization. 1. Select **Billing**. 1. Select **Add seats** and follow the on-screen instructions to complete -adding seats. +adding seats. Note, you can't use pay by invoice for purchasing additional +seats. You must use a card or US bank account. > [!NOTE] > diff --git a/data/summary.yaml b/data/summary.yaml index f4f66e16b069..3f4ea49c5593 100644 --- a/data/summary.yaml +++ b/data/summary.yaml @@ -234,6 +234,8 @@ MSI installer: for: Administrators OATs: subscription: [Team, Business] +Pay by invoice: + subscription: [Team, Business] PKG installer: subscription: [Business] requires: Docker Desktop [4.36](/manuals/desktop/release-notes.md#4360) and later