Merge pull request #7132 from segmentio/joeynmq-patch-7

Clarify Debounce Middleware behavior in public docs

Author: forstisabella

src/connections/destinations/catalog/actions-braze-web/index.md

@@ -172,3 +172,15 @@ When "Enable SDK Authentication" is enabled, Segment will set Braze's `enableSdk
 
 Keep the following in mind if you plan to move to Braze (Actions) from the classic Braze destination.
 {% include components/actions-map-table.html name="braze-web" %}
+
+
+## FAQ
+
+### How does the Debounce Middleware Action work? 
+
+The following [Debounce Middleware](/docs/connections/destinations/catalog/actions-braze-web/#debounce-middleware) logic is executed at the source-level:
+
+When an Identify call is fired on a website, Segment first caches and compares the user traits object. 
+
+- If the user traits differ from what was previously cached, the data flows through destination filters, insert functions, and then through destination mappings. 
+- If user traits are the same as what's cached, Segment assumes that that data was already sent to Braze and a does not make a new request to Braze.