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Copy file name to clipboardExpand all lines: src/privacy/data-retention-policy.md
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* Users and Accounts: Segment aggregates data from Identify and Group events into [Users and Account objects and tables for warehouse destinations](/docs/connections/storage/warehouses/schema/#warehouse-tables) object store records. Any object store records not updated in the last 180 days will be deleted from Segment's object stores. Any new data after object store records are deleted for inactivity is treated as a new object store record. If the source is connected to a Warehouse destination, object store entities are synced into [`<source>.users` and `<source>.accounts` tables](/docs/connections/storage/warehouses/schema/#warehouse-tables), and the existing record in the warehouse will be replaced with the new object store record, resulting in possible loss of attribute data. To prevent loss of attributes, Segment advises customers to migrate to using [Profiles Sync](/docs/unify/profiles-sync/overview/), always send complete Identify and Group calls, or back up your `<source>.users` and `<source>.accounts` tables.
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*[Computed traits](/docs/unify/Traits/computed-traits/) is built using the available data within the retention period. Recreating these traits may result in different values based on the available data.
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*[Profiles](/docs/unify/), [Engage](/docs/engage/)[Audiences](/docs/engage/audiences/) and [Journeys](/docs/engage/journeys/) that are built using Events will use available data within the retention period. Recreating these may result in different Profiles based on the available data.
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*[Real Time Computation](/docs/engage/audiences/#refresh-real-time-audiences-and-traits) (Audiences, Computed Traits, Journeys): When backfilling with historical data, backfill will use available data within the retention period. Once a computation is live, events that are removed due to data retention will not cause Profiles to enter/exit audiences and will not cause computed trait value changes. However, if you edit the definition or disable then re-enable them, this will cause the computation to re-backfill which will cause Profiles to enter/exit audiences and computed trait value to change.
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*[Real Time Computation](/docs/engage/audiences/#refresh-real-time-audiences-and-traits) (Audiences, Computed Traits, Journeys): When backfilling with historical data, backfill will use available data within the retention period. Once a computation is live, events that are removed due to data retention will not cause Profiles to enter/exit audiences and will not cause computed trait value changes. However, if you edit the definition or disable then re-enable them, this will cause the computation to re-backfill, which will cause Profiles to enter/exit audiences and computed trait value to change.
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*[Batch Computation](/docs/engage/audiences/#real-time-compute-compared-to-batch) (Audiences, Computed Traits): Batch computation always computes based on available data, events removed due to data retention will cause Profile to enter/exit an Audience or computed trait values to change.
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With this policy the following data is not impacted, but may be subject to other policies:
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***[Object Cloud Sources](/docs/connections/sources/#object-cloud-sources)**: Segment fetches complete object data from third party Object Cloud Sources. Objects older than the retention period will be deleted. However, since Segment always fetches the complete object, Objects deleted will be fetched and made available again.
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*[Sendgrid](/docs/connections/sources/catalog/cloud-apps/sendgrid/) is both an Event Source and Object Source, therefore Events from Sendgrid have retention period applicable to Archive and Profile stores while Objects from Sendgrid have retention period applicable to the Object store retention period.
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*[SendGrid](/docs/connections/sources/catalog/cloud-apps/sendgrid/) is both an Event Source and Object Source, therefore Events from SendGrid have retention period applicable to Archive and Profile stores while Objects from SendGrid have retention period applicable to the Object store retention period.
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***Profiles**: Unify Profiles, Identifiers, and Traits created are not subject to this data retention policy.
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***Third Party Destinations**: Data in your third party destinations shared by Segment in the course of your implementation remains unaffected. Data stored in a third party system may be subject to the data retention policy of that system.
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* Anything a user creates in the Segment App, like Audiences, Journeys, Data Graphs, Connections, and more, **are not subject to this data retention policy**.
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