From b8d6f1934ff608defeda545bc3a0bcc4f3e813d1 Mon Sep 17 00:00:00 2001 From: terence1988 Date: Fri, 31 Jan 2025 09:32:23 +1100 Subject: [PATCH 1/2] clarify selective sync backfill behaviours --- src/connections/storage/warehouses/faq.md | 4 +++- 1 file changed, 3 insertions(+), 1 deletion(-) diff --git a/src/connections/storage/warehouses/faq.md b/src/connections/storage/warehouses/faq.md index 79861a35f0..c23c958b88 100644 --- a/src/connections/storage/warehouses/faq.md +++ b/src/connections/storage/warehouses/faq.md @@ -9,7 +9,9 @@ Yes. Customers on Segment's [Business plan](https://segment.com/pricing) can cho Selective Sync helps manage the data Segment sends to each warehouse, allowing you to sync different sets of data from the same source to different warehouses. -When you disable a source, collection or property, Segment no longer syncs data from that source. Segment won't delete any historical data from your warehouse. When you re-enable a source, Segment syncs all events since the last sync. This doesn't apply when a collection or property is re-enabled. Only new data generated after re-enabling a collection or property will sync to your warehouse. +When you disable a source, Segment no longer syncs data from that source, and Segment won’t delete any historical data from your data warehouse. When you re-enable a source, Segment will sync all events since the last successful data warehouse sync automatically. + +When you disable a collection or a property, the automatic backfill behaviour doesn’t apply when that collection or property is re-enabled in the future. You will only find new data generated after re-enabling a collection or property synced into your warehouse. To recover the data, please submit a ticket to backfill the skipped data. You can also use the [Integration Object](/docs/guides/filtering-data/#filtering-with-the-integrations-object) to control whether or not data is sent to a specific warehouse. From 1a23738d20f1f4f0b63d6bf97ece7d74871ac391 Mon Sep 17 00:00:00 2001 From: forstisabella <92472883+forstisabella@users.noreply.github.com> Date: Tue, 4 Feb 2025 10:49:27 -0500 Subject: [PATCH 2/2] Apply suggestions from code review --- src/connections/storage/warehouses/faq.md | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/src/connections/storage/warehouses/faq.md b/src/connections/storage/warehouses/faq.md index c23c958b88..67bd7b404c 100644 --- a/src/connections/storage/warehouses/faq.md +++ b/src/connections/storage/warehouses/faq.md @@ -9,9 +9,9 @@ Yes. Customers on Segment's [Business plan](https://segment.com/pricing) can cho Selective Sync helps manage the data Segment sends to each warehouse, allowing you to sync different sets of data from the same source to different warehouses. -When you disable a source, Segment no longer syncs data from that source, and Segment won’t delete any historical data from your data warehouse. When you re-enable a source, Segment will sync all events since the last successful data warehouse sync automatically. +When you disable a source, Segment no longer syncs data from that source. The historical data from the source remains in your warehouse, even after you disable a source. When you re-enable a source, Segment will automatically sync all events since the last successful data warehouse sync. -When you disable a collection or a property, the automatic backfill behaviour doesn’t apply when that collection or property is re-enabled in the future. You will only find new data generated after re-enabling a collection or property synced into your warehouse. To recover the data, please submit a ticket to backfill the skipped data. +When you disable and then re-enable a collection or a property, Segment does not automatically backfill the events since the last successful sync. The only data in the first sync following the re-enabling of a collection or property is any data generated after you re-enabled the collection or property. To recover any data generated while a collection or property was disabled, please reach out to [friends@segment.com](mailto:friends@segment.com). You can also use the [Integration Object](/docs/guides/filtering-data/#filtering-with-the-integrations-object) to control whether or not data is sent to a specific warehouse.