diff --git a/java-file-formats/introduction.md b/java-file-formats/introduction.md
index 84c4753..591bfa6 100644
--- a/java-file-formats/introduction.md
+++ b/java-file-formats/introduction.md
@@ -24,7 +24,7 @@ Similar to the Knowledge Base, the [Forum](https://www.syncfusion.com/forums/)
 
 ## Create a support incident
 
-If you are unable to find the information you are looking for in the self-help resources mentioned above, please contact us by creating a [support ticket](https://www.syncfusion.com/support/directtrac/incidents).
+If you are unable to find the information you are looking for in the self-help resources mentioned above, please contact us by creating a [support ticket](https://internalsupport.bolddesk.com/agent/tickets/create).
 
 ## List of File Format libraries: