Agent Not Installing After Server Upgrade

[apixler77]

I upgraded the server to 10.7.2 yesterday and noticed I was not getting anymore logs from the windows clients. I uninstalled the agent, now reinstalling and it is stuck at "configuring agent". Including screenshot of the issue. I am also getting tons of datasource taking longer than usual to send logs.

[apixler77]

Any update on this, I am dead in the water here.

[ubidev]

What worked for me was to delete the associated "source" in UTMStack after uninstalling the client before installing the new client.

[agauttam]

Hi ,

Kindly try the below old uninstaller for version less than 10.7.0 and install the new version with newer installer and make sure the additional port 9001 is open on your firewall, Now as per the new requirement for agent installation you need to open 9000, 9001 and 50051. Make sure that server entry is deleted from existing data source.

Start-Process "C:\Program Files\UTMStack\UTMStack Agent\utmstack_agent_installer.exe" -ArgumentList 'uninstall' -NoNewWindow -Wait -ErrorAction SilentlyContinue | Out-Null; Start-Process -FilePath "sc.exe" -ArgumentList 'stop','UTMStackAgent' -Wait -ErrorAction SilentlyContinue | Out-Null; Start-Process -FilePath "sc.exe" -ArgumentList 'delete','UTMStackAgent' -Wait -ErrorAction SilentlyContinue | Out-Null; Start-Process -FilePath "sc.exe" -ArgumentList 'stop','UTMStackRedline' -Wait -ErrorAction SilentlyContinue | Out-Null; Start-Process -FilePath "sc.exe" -ArgumentList 'delete','UTMStackRedline' -Wait -ErrorAction SilentlyContinue | Out-Null; Start-Process -FilePath "sc.exe" -ArgumentList 'stop','UTMStackUpdater' -Wait -ErrorAction SilentlyContinue | Out-Null; Start-Process -FilePath "sc.exe" -ArgumentList 'delete','UTMStackUpdater' -Wait -ErrorAction SilentlyContinue | Out-Null; Start-Process -FilePath "sc.exe" -ArgumentList 'stop','UTMStackWindowsLogsCollector' -Wait -ErrorAction SilentlyContinue | Out-Null; Start-Process -FilePath "sc.exe" -ArgumentList 'delete','UTMStackWindowsLogsCollector' -Wait -ErrorAction SilentlyContinue | Out-Null; Start-Process -FilePath "sc.exe" -ArgumentList 'stop','UTMStackModulesLogsCollector' -Wait -ErrorAction SilentlyContinue | Out-Null; Start-Process -FilePath "sc.exe" -ArgumentList 'delete','UTMStackModulesLogsCollector' -Wait -ErrorAction SilentlyContinue | Out-Null; Write-Host "Removing UTMStack Agent dependencies..."; Start-Sleep -Seconds 10; Remove-Item 'C:\Program Files\UTMStack\UTMStack Agent' -Recurse -Force -ErrorAction Stop; Write-Host "UTMStack Agent removed successfully."

And for version 10.7.0 and above :>

Start-Process "C:\Program Files\UTMStack\UTMStack Agent\utmstack_agent_service.exe" -ArgumentList 'uninstall' -NoNewWindow -Wait -ErrorAction SilentlyContinue | Out-Null; Start-Process -FilePath "sc.exe" -ArgumentList 'stop','UTMStackAgent' -Wait -ErrorAction SilentlyContinue | Out-Null; Start-Process -FilePath "sc.exe" -ArgumentList 'delete','UTMStackAgent' -Wait -ErrorAction SilentlyContinue | Out-Null; Start-Process -FilePath "sc.exe" -ArgumentList 'stop','UTMStackWindowsLogsCollector' -Wait -ErrorAction SilentlyContinue | Out-Null; Start-Process -FilePath "sc.exe" -ArgumentList 'delete','UTMStackWindowsLogsCollector' -Wait -ErrorAction SilentlyContinue | Out-Null; Start-Process -FilePath "sc.exe" -ArgumentList 'stop','UTMStackModulesLogsCollector' -Wait -ErrorAction SilentlyContinue | Out-Null; Start-Process -FilePath "sc.exe" -ArgumentList 'delete','UTMStackModulesLogsCollector' -Wait -ErrorAction SilentlyContinue | Out-Null; Write-Host "Removing UTMStack Agent dependencies..."; Start-Sleep -Seconds 10; Remove-Item 'C:\Program Files\UTMStack\UTMStack Agent' -Recurse -Force -ErrorAction Stop; Write-Host "UTMStack Agent removed successfully."

Regards,
Arun

[apixler77]

Ran the uninstall from your post, tried to remove the "source" from the server, but that will not remove. Now I am stuck at the same place as before.

[agauttam]

please share the snapshots after uninstallation of UTMstack from task manager and C:\Program Files\UTMStack\UTMStack Agent if any folder persist.

[apixler77]

I had to completely start from scratch. New VM and UTMStack server. Uninstalled all agents from 124 devices, then reinstalled. Seems like the update broke the UTMStack server.