Service desk feature

[MartinDelille]

There is an awesome feature in Gitlab Enterprise Edition that I would love to see in Gitea called Service Desk: https://docs.gitlab.com/ee/user/project/service_desk.html

The idea is to manage the relation with your user throught issue that are created by email.

[JFronny]

Since no one has picked this up: I have implemented a naive version of this feature as a seperate service here, which you might be able to use in the meantime (no guarantees, though)

[laurivosandi]

I am also looking forward to replacing Freescout in our setup and Gitea seems great candidate. With #22056 I think there isn't much left to be done, just add codepath for creating new issue from mail without token

[lunny]

Which tasks left? Let's try to clarify.

• creating issues/creating comments from incoming email
• remember which emails have participated this conversation
• send emails to others when one comment posted from UI or from email