🤖 Multi-Agent AI Help Desk System

This project is a prototype AI Help Desk system designed to simulate how multiple autonomous agents can collaborate to resolve IT support tickets. The system is built using Microsoft AutoGen, LangChain, and Google's Gemini Pro API, or optionally OpenRouter/Groq.

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🧠 Architecture Overview

User → Master Agent → User Intake Agent → Resolution Agent → (Optional: Escalation Agent) → Response
                      ↑                         ↓                     ↓
                 System Memory         Knowledge Base         Ticket Generator

Each agent performs a specific function:

• Master Agent: Routes and coordinates all tasks.
• User Intake Agent: Extracts keywords and classifies the request.
• Resolution Agent: Attempts automated resolution via a knowledge base.
• Escalation Agent: Handles unresolved issues by creating support tickets.

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🚀 Features

• Multi-agent orchestration using AutoGen
• Built-in memory to track and reuse past resolutions
• Keyword-based request classification
• Escalation with ticket summary generation
• Gemini/OpenRouter LLM support
• Streamlit-based front-end (optional)

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💻 Getting Started

1. Clone the Repository

git clone https://github.com/yourusername/ai-help-desk.git
cd ai-help-desk

2. Install Dependencies

pip install -r requirements.txt

3. Create a .env File

GEMINI_API_KEY=your_gemini_api_key_here
OPENROUTER_API_KEY=your_openrouter_key_here

4. Run the System

streamlit run help_desk_dashboard.py

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🧪 Example Use Case

Input: "My VPN is not working, keeps failing with a timeout error"
Output:

"Try restarting your VPN client. Check your internet connection and credentials..."

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📁 File Structure

├── help_desk.py                # Core logic and agents
├── help_desk_dashboard.py      # Streamlit app
├── requirements.txt
├── .env.example
└── architecture.png            # Visual flow diagram (add your draw.io export here)

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📌 Future Improvements

• Add persistence using TinyDB or SQLite
• Integrate with real IT support tools (Jira, Slack, etc.)
• Advanced NLP for smarter keyword detection
• Role-based access and user authentication

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📄 License

MIT License © 2025 YourName