PLP - Total count is not working when it exceeds 10,000

[santhiya-nits]

Preconditions and environment

Magento version - 2.4.5-P1

Path Name: vendor/magento/module-catalog/Block/Product/ProductList/Toolbar.php
Function Name: getTotalNum()

The getTotalNum() function does not fetch more than 10,000 data.

Steps to reproduce

Magento version - 2.4.5-P1

Path Name: vendor/magento/module-catalog/Block/Product/ProductList/Toolbar.php
Function Name: getTotalNum()

The getTotalNum() function does not fetch more than 10,000 data.

Expected result

Fetch the data more than 10,000

Actual result

If the database contains more than 10,000 records.
It fetches only 10,000 items not more than that.

Additional information

No response

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @santhiya-nits. Thank you for your report.
To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:

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[m2-assistant]

Hi @engcom-Hotel. Thank you for working on this issue.
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[engcom-Hotel]

Hello @santhiya-nits,

Thanks for the report and collaboration!

We have tried to reproduce the issue in the 2.4-develop branch but the issue is not reproducible for us. It might be possible the issue got resolved.

We request you to please try to reproduce it in 2.4-develop and if the issue is reproducible for you then please let us know the proper steps to reproduce the issue.

Thanks

[santhiya-nits]

Hi,

Step 1: I tried to call the function getTotalNum() from the vendor/magento/module-catalog/Block/Product/ProductList/Toolbar.php. It does not return more than 10,000 records.
Note: In my database contain more than 10,000 records

[MTheProgrammer]

This might help:
#8477 (comment)

[engcom-Hotel]

Hello @santhiya-nits,

Thanks for the reply!

@MTheProgrammer Thanks for that reference!

But it seems this is the expected behavior of Magento in order to maintain the performance of e-commerce. You can also customize the same from the below file:

magento2/app/code/Magento/CatalogSearch/etc/search_request.xml

Line 1 in 5676386

<?xml version="1.0"?>

Also please go through with the comment below:
#8477 (comment)

Thanks

[engcom-Hotel]

Hello @santhiya-nits,

Have you got a chance to check this comment #37556 (comment)?

Thanks

[engcom-Hotel]

Hello @santhiya-nits,

We have noticed that this issue has not been updated.

Hence we assume that this issue is fixed now, so we are closing it. Please raise a fresh ticket or reopen this ticket if you need more assistance on this.

Regards

[santhiya-nits]

Hi,

Based on the comment #8477.
I changed the value from 10,000 to 30,000. still, it could not fetch data of more than 10,000

File Name: vendor/magento/module-catalog-search/etc/search_request.xml
Code : 10000