PLP - Total count is not working when it exceeds 10,000

[santhiya-nits]

Preconditions and environment

Magento version - 2.4.5-P1

Path Name: vendor/magento/module-catalog/Block/Product/ProductList/Toolbar.php
Function Name: getTotalNum()

The getTotalNum() function does not fetch more than 10,000 data.

Steps to reproduce

Magento version - 2.4.5-P1

Path Name: vendor/magento/module-catalog/Block/Product/ProductList/Toolbar.php
Function Name: getTotalNum()

The getTotalNum() function does not fetch more than 10,000 data.

Expected result

Fetch the data more than 10,000

Actual result

If the database contains more than 10,000 records.
It fetches only 10,000 items not more than that.

Additional information

No response

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @santhiya-nits. Thank you for your report.
To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:

• @magento give me 2.4-develop instance - upcoming 2.4.x release
• For more details, review the Magento Contributor Assistant documentation.
• Add a comment to assign the issue: @magento I am working on this
• To learn more about issue processing workflow, refer to the Code Contributions.

---

Join Magento Community Engineering Slack and ask your questions in #github channel.
⚠️ According to the Magento Contribution requirements, all issues must go through the Community Contributions Triage process. Community Contributions Triage is a public meeting.
🕙 You can find the schedule on the Magento Community Calendar page.
📞 The triage of issues happens in the queue order. If you want to speed up the delivery of your contribution, join the Community Contributions Triage session to discuss the appropriate ticket.

[m2-assistant]

Hi @engcom-Hotel. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
• 3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
• 4. Verify that the issue is reproducible on 2.4-develop branch
  Details

  - Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!
• 5. Add label Issue: Confirmed once verification is complete.
• 6. Make sure that automatic system confirms that report has been added to the backlog.

[engcom-Hotel]

Hello @santhiya-nits,

Thanks for the report and collaboration!

We have tried to reproduce the issue in the 2.4-develop branch but the issue is not reproducible for us. It might be possible the issue got resolved.

We request you to please try to reproduce it in 2.4-develop and if the issue is reproducible for you then please let us know the proper steps to reproduce the issue.

Thanks

[santhiya-nits]

Hi,

Step 1: I tried to call the function getTotalNum() from the vendor/magento/module-catalog/Block/Product/ProductList/Toolbar.php. It does not return more than 10,000 records.
Note: In my database contain more than 10,000 records

[MTheProgrammer]

This might help:
#8477 (comment)

[engcom-Hotel]

Hello @santhiya-nits,

Thanks for the reply!

@MTheProgrammer Thanks for that reference!

But it seems this is the expected behavior of Magento in order to maintain the performance of e-commerce. You can also customize the same from the below file:

magento2/app/code/Magento/CatalogSearch/etc/search_request.xml

Line 1 in 5676386

<?xml version="1.0"?>

Also please go through with the comment below:
#8477 (comment)

Thanks

[engcom-Hotel]

Hello @santhiya-nits,

Have you got a chance to check this comment #37556 (comment)?

Thanks

[engcom-Hotel]

Hello @santhiya-nits,

We have noticed that this issue has not been updated.

Hence we assume that this issue is fixed now, so we are closing it. Please raise a fresh ticket or reopen this ticket if you need more assistance on this.

Regards