Skip to content

Privacy Portal FAQ Updates #7265

New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Merged
merged 6 commits into from
Nov 26, 2024
Merged

Privacy Portal FAQ Updates #7265

Changes from all commits
Commits
Show all changes
6 commits
Select commit Hold shift + click to select a range
bc57012
remove currently
pwseg Nov 24, 2024
3ec03d7
PII fuzzy matching FAQ
pwseg Nov 26, 2024
dd2b228
plans don't access anything, people do
pwseg Nov 26, 2024
b114207
source-level data blocking
pwseg Nov 26, 2024
ba84b86
deletion requests FAQ
pwseg Nov 26, 2024
fd60c33
regulation types cleanup
pwseg Nov 26, 2024
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
61 changes: 29 additions & 32 deletions src/privacy/faq.md
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -2,49 +2,45 @@
title: Privacy Frequently Asked Questions
---

## Privacy Portal Questions
## Privacy Portal questions

### Why aren't fields from my Cloud Object Sources (such as Salesforce and Zendesk) showing up in the Privacy Portal Inbox and Inventory?
### Why aren't fields from my Cloud Object Sources (like Salesforce and Zendesk) showing up in the Privacy Portal Inbox and Inventory?

We do not currently support Cloud Object Sources in the Privacy Portal, but it's on our roadmap. Stay tuned for new features in the future.
The Privacy Portal doesn't doesn't support fields from Cloud Object Sources like Salesforce or Zendesk.

### Why is Segment suggesting my fields should be classified as Yellow or Red?
### Why does Segment suggest classifying my fields as Yellow or Red?

You can see a full list of the fields we exact-match and fuzzy-match against [by default](/docs/privacy/portal/#default-pii-matchers). These classifications are our best-guess suggestions, and you can easily change them by following the instructions to [change a recommended classification](/docs/privacy/portal/#change-a-recommended-classification).
Segment provides suggested classifications based on [default PII matchers](/docs/privacy/portal/#default-pii-matchers). These suggestions include exact and fuzzy matches for potential PII. You can update these classifications by following the instructions to [change a recommended classification](/docs/privacy/portal/#change-a-recommended-classification).

### Who can access the Privacy Portal?

Only Workspace Owners can access the portal.

### Which Segment plan types get access to the Privacy Portal?
### Which Segment plan types include access to the Privacy Portal?

All Segment plans have access to the Privacy Portal, because we believe data
privacy should be a right, not an add-on.
All Segment plans include access to the Privacy Portal. Data privacy is a fundamental Segment feature, not an add-on.

### If I block data at the Source level, can I reverse it or get that data back using Segment's Data Replay feature?
### If I block data at the source level, can I reverse it or recover the data using Segment's Data Replay feature?

If you use Privacy Controls to block data at the Source level, the data never
enters Segment, and we cannot Replay that data for you. We recommend caution
when blocking data at the Source level.
When you block data at the source level using Privacy Controls, the data never enters Segment. As a result, Segment can't replay the data. Segment recommends exercising caution when blocking data at the source level.

### The Privacy Portal classified my property as `Yellow`, but it's required for some of my destinations to function. What should I do?
### The Privacy Portal classified my property as Yellow, but my destinations require it to function. What should I do?

Segment classifications are simply recommendations. If an integration you rely
on requires a field that we recommend be classified as Yellow, you can override
the recommended setting to send that field downstream.
Segment classifications are recommendations. If a destination requires a field classified as Yellow, you can override the recommended classification to ensure the field gets sent downstream.

## User Deletion and Suppression Questions
## User deletion and suppression questions

### How can I find my user's userId?
### How can I find a specific `userId`?

The easiest way to find a customer's `userId` is by querying an existing tool. Specifically, you can use your Segment [data warehouse](https://segment.com/warehouses) to query the `users` table for another known item of information about the user (their email address, for example) and then use that row to find their userId.
To locate a specific `userId`, query your Segment [data warehouse](https://segment.com/warehouses){:target="_blank”} for the `users` table. Use other known details about the user, like their email address, to identify the correct row and retrieve the `userId`.

### How many deletion requests can I send?
You can send us batches of up to 5,000 `userIds`, or 4 MB, per payload. We process these batches asynchronously. [Contact Segment](https://segment.com/help/contact/){:target="_blank”} if you need to process more than 110,000 users within a 30 day period.

### Which Destinations can I send deletion requests to?
You can send batches of up to 5,000 `userIds`, or 4 MB, per payload. Segment processes these batches asynchronously. [Contact Segment](https://segment.com/help/contact/){:target="_blank”} if you need to process more than 110,000 users within a 30-day period.

In addition to your Raw Data destinations (Amazon S3 and Data Warehouses), we can forward requests to the following streaming destinations:
### Which destinations can I send deletion requests to?

In addition to your Raw Data destinations (Amazon S3 and data warehouses), Segment can forward requests to the following streaming destinations:

- Amplitude
- Iterable
Expand All @@ -60,25 +56,26 @@ In addition to your Raw Data destinations (Amazon S3 and Data Warehouses), we ca
- Google Cloud PubSub
- Friendbuy (Cloud Destination)

Segment cannot guarantee that data is deleted from your Destinations. When you issue a user deletion request, Segment forwards the request to supported streaming Destinations. You must still contact these Destinations to confirm that they've executed the request.
Segment forwards deletion requests but cannot guarantee that data is deleted from downstream destinations. You must contact these destinations to confirm that they executed the request.

### Which destinations require additional destination setting configuration?
### Which destinations require additional configuration to process deletion requests?

#### Amplitude
If you have the Amplitude destination enabled in one or more sources, you must include Amplitude's secret key in each destination(s) settings so they can accept the deletion request. (You add it in the Amplitude destination settings, under "Secret Key"). You can find your Secret Key on the [General Settings](https://help.amplitude.com/hc/en-us/articles/235649848-Settings) of your Amplitude project.
To process deletion requests in Amplitude, add your Amplitude secret key to the destination settings under "Secret Key." You can find this key in your Amplitude project's [General Settings](https://help.amplitude.com/hc/en-us/articles/235649848-Settings){:target="_blank”}.


#### Google Analytics
To send user deletion requests to Google Analytics you must authenticate your Google Analytics account with Segment using OAuth. If you have the Google Analytics destination enabled in one or more sources, you must authenticate your account in each destination(s) settings. Navigate to the **User Deletion** settings in your Segment Google Analytics settings and use your email and password to authenticate your account.
To send deletion requests to Google Analytics, authenticate your account with Segment using OAuth. Go to the **User Deletion** settings in your Segment Google Analytics destination and use your email and password to complete authentication.


### What regulation types does Segment support?

Segment supports the following regulation types:
- **SUPPRESS_ONLY**: Suppress new data based on the `userId` without deleting existing data stored in your workspace and in downstream destinations.
- **UNSUPPRESS**: Stop the ongoing suppression of a `userId`.
- **SUPPRESS_WITH_DELETE**: Suppress new data based on the `userId` and also delete all existing data for that ID from your workspace and our internal archives. While Segment forwards the deletion request to your downstream destinations, Segment cannot guarantee deletion in your third-party tools.
- **DELETE_INTERNAL**: Deletes user data from within Segment archives only and not from any connected destinations.
- **SUPPRESS_ONLY**: Suppresses new data for a `userId` without deleting existing data in your workspace or downstream destinations.
- **UNSUPPRESS**: Stops ongoing suppression of a `userId`.
- **SUPPRESS_WITH_DELETE**: Suppresses new data for a `userId` and deletes all existing data for that ID in your workspace and Segment's internal archives. Segment forwards the deletion request to downstream destinations but can't guarantee deletion in third-party tools.
- **DELETE_INTERNAL**: Deletes user data only from Segment archives, without affecting downstream destinations.
- **DELETE_ONLY**: Deletes user data from Segment and your connected warehouses. Also sends a deletion request to your downstream destinations.


> info ""
> Using **SUPPRESS_WITH_DELETE** or **DELETE_ONLY** regulation types might lead to additional charges levied by your destination providers.
> Using **SUPPRESS_WITH_DELETE** or **DELETE_ONLY** regulation types might lead to additional charges levied by your destination providers.
Loading